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Telephone line damaged by Hounslow Highways

Reported via mobile in the Complaint category anonymously at 15:47, Wed 31 August 2022

Sent to Hounslow Highways less than a minute later

Home address 604 TW14 8PG On 30th August 2022, the hedge in front of our properties was pruned or should say massacred. The main problem was that three of my neighbours lost communications when the cutting machine cut through their telephone lines. Bearing in mind, they were much higher than hedge height. The contractors said they would report it but who knows if they did. Affected homes are 600/598/596 Staines Road. BT were contacted but thought they could not attend for 7 days. One inhabitant is housebound and quite ill so relies on her phone. I know that BT is not your problem but the incompetance of the contractors led to this distressing event. I do not expect you will solve the problem but you needed to know of the incident for your files. Ian Powell

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